+44 191 676 8708

enquiries@tes-limited.co.uk

Privacy Policy

Last updated: October 2026

Transmission Engineering Services Limited (“TES”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us through the website.

Transmission Engineering Services Limited is the data controller responsible for your personal data.

Company number: 13040733
Registered office: 16 The Eco Centre, Windmill Way, Hebburn, NE31 1SR, United Kingdom
Email: enquiries@tes-limited.co.uk

1. Information we collect

Information you provide to us

When you contact us through our website, you may provide personal information including:

  • your name;

  • company name;

  • email address;

  • telephone number; and

  • information included in your enquiry or message.

We only collect information that is reasonably necessary to respond to your enquiry and manage our business relationship with you.

Information collected automatically

When you visit our website, limited technical information may be collected automatically by the website or its hosting infrastructure. This may include:

  • IP address;

  • browser and device type;

  • operating system;

  • pages visited;

  • date and time of your visit; and

  • basic technical information required to operate and secure the website.

We do not currently use Google Analytics or similar analytics software to track visitors across our website.

2. How we use your personal data

We may use your personal data to:

  • respond to enquiries;

  • communicate with you about our services;

  • provide information you have requested;

  • manage potential or existing business relationships;

  • maintain and secure our website;

  • comply with legal and regulatory obligations; and

  • establish, exercise or defend our legal rights.

We will only use your personal data where we have a lawful basis to do so.

3. Lawful basis for processing

Depending on the circumstances, we may process your personal data on one or more of the following legal bases:

Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to business enquiries and managing business relationships.

Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legal obligation: where processing is necessary for us to comply with a legal or regulatory obligation.

Consent: where you have provided consent for a specific purpose and consent is the appropriate legal basis.

4. Contact forms

Our website uses Elementor Forms to collect information submitted through our contact forms.

Information submitted through a contact form is used to respond to your enquiry and, where appropriate, discuss our services with you.

Please do not submit sensitive personal information through the website unless it is necessary for your enquiry.

5. Cookies

Our website uses cookies and similar technologies.

We use CookieYes to manage cookie consent and preferences.

Cookies may be used where necessary for the operation, security and functionality of the website. Where non-essential cookies are used, CookieYes allows you to manage your preferences and, where required, provide or withdraw consent.

You can change your cookie preferences at any time through the cookie settings available on our website.

You can also control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

6. Sharing your personal data

We do not sell or rent your personal data.

We may share personal data with trusted service providers where this is necessary to operate our website or respond to your enquiry. These providers may include website hosting, email, website security and form-processing services.

Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

We may also disclose personal data where required by law, regulation or legal proceedings, or where necessary to protect our legal rights.

7. International transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place in accordance with applicable UK data protection law.

8. How long we keep your information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting requirements.

The retention period will depend on the nature of the information and our ongoing relationship with you.

When personal data is no longer required, we will securely delete or anonymise it where appropriate.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your data protection rights

Under UK data protection law, you may have rights including:

  • the right to request access to your personal data;

  • the right to request correction of inaccurate or incomplete information;

  • the right to request deletion of your personal data in certain circumstances;

  • the right to request restriction of processing in certain circumstances;

  • the right to object to certain processing;

  • the right to data portability in certain circumstances; and

  • the right to withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

11. Complaints

If you have concerns about how we use your personal data, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection and information rights.

Further information about your rights and how to make a complaint is available from the ICO.

12. Children’s privacy

Our website is intended for business and professional users and is not directed at children.

We do not knowingly collect personal information from children through the website.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

Any changes will be published on this page with an updated revision date.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Transmission Engineering Services Limited
16 The Eco Centre
Windmill Way
Hebburn
NE31 1SR
United Kingdom

Email: enquiries@tes-limited.co.uk